When our students graduate, their diplomas proudly state their name, and the name of the Master’s Degree they have received – Master of Arts in Wellness and Spa Service Design Management. Of course, Management as a word is universally understood, but what about Service Design? According to Wikipedia, Service Design is the “activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. Service design may function as a way change an existing service or create a new service entirely.”
For our students, what this means in practice is that in addition to lectures, students are working with different case studies and having in-depth discussions, field-trips, internships, etc. to implement the knowledge gained from lectures and put it into practice. Working both individually and in groups, as in life, is important and encouraged during your studies. Both ways fosters creativity, and growth.
During all of this active learning time, service and product ideas are observed and new ideas are being created. There is nothing better to supplement lectures and seminars than practical, hands-on learning.